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Australian Apprenticeships & Traineeships

Senior Check-in and Passenger Service Officer

Employees work as skilled customer service/check-in staff with the responsibility of leading a small team in either the domestic or international terminals of an airport.

Summary of Training

21 Units required - Certificate I Units (5 to 7 required)

  • Follow occupational health and safety procedures
  • Conduct housekeeping activities
  • Manage basic situation awareness in the aviation workplace
  • Work effectively with others
  • Apply customer service skills
  • Complete workplace orientation/induction procedures
  • Follow security procedures

Certificate II Units (5 to 7 required)

  • Provide assistance to transit and arriving passengers
  • Provide transport services to passengers with special needs
  • Check in aircraft passengers
  • Receive and process reservations
  • Use infotechnology devices and computer application in the workplace
  • Complete routine administrative tasks
  • Implement regulations and policies during check-in procedures

Certificate III Units (5 to 7 required)

  • Advise on and construct fares for customers
  • Receive and process reservations
  • Operate a computerised reservations system
  • Deliver and monitor a service to customers
  • Process air documentation
  • Construct normal international airfares OR Construct normal domestic airfares
  • Lead a work team or group

Please note that this Job & Training Description provides an example of the selection of non-core units. Alternative combinations of units may be selected and in some cases prerequisite units may need to be completed. For advice contact Apprenticeship Network providers or an approved Registered Training Organisation.

Job Pathways

This occupation fits generally with these groupings

Industry Group
Transport, Logistics & Warehousing

Work Type
Organising & Clerical
Persuading & Service

Videos & Industry Information

Explore the industry further. Learn what to expect in these industries.

Employment and wage data for this industry

Commencements Change

The change in Australian Apprenticeships commencements in this overall industry in the past two years. Commencements in 2016: 190

Source: NCVER Apprentice and trainee collection, 2017, unpublished. AATIS analysis.

Graduate Employment

Australian Apprentice graduates from this overall industry in employment (in any industry).

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Graduate Wage

Average wage of Australian Apprentice graduates from this overall industry employed full-time after training.

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Industry Growth

Growth in employment in this overall industry in the past 5 years.

Source: Department of Employment, 2017. AATIS analysis.

Industry Size

The number of employees in this overall industry compared with other Australian industries.

Source: Department of Employment, 2017. AATIS analysis.

Industry Wage

Average wage of employees in this overall industry.

Source: Department of Employment, 2017. AATIS analysis.

Field Officer Briefs

Availability Information and More Details

Senior Check-in and Passenger Service Officer - AVI30408
NSW VIC QLD WA SA TAS ACT NT
Full Time

(Nominal Duration)

24 mths
Part Time
Commencements 0 0 25 5 0 45 0 0
ASbA
Classification T *
Availability of Australian Apprenticeships and Nominal Duration (in months)

A = identified by the State or Territory as an Apprenticeship

T = identified by the State or Territory as a Traineeship

* = An approved qualification in Tasmania is available as an Apprenticeship/Traineeship.

A Qualification registered by a State or Territory as available as an Australian Apprenticeship may not be eligible for public funding support, check with the relevant State or Territory Training Authority.

Nominal durations listed are for full time occupations, stated in months. In some cases nominal durations provided may not include the completion of pre-requisites. This data is sourced from State and Territory Training Authorities and is provided for information only and must be confirmed with these authorities.

Commencements

Commencement data source: National Apprentices and Trainees collection (June 2017 estimates), NCVER rounded estimates for the 2016 calendar year. Qualifications with no recorded commencements may not appear. This data is for general information purposes only.

Australian School-based Apprenticeships (ASbA)

This information generally reflects availability of ASbAs that may contribute to study scores. In some cases full-time or part-time ASbAs allow an individual to start training in a qualification that can be completed after they leave secondary school. Please note that applicable industrial arrangements must allow for ASbAs. Visit the relevant State or Territory website for more detailed information (click on the State or Territory link provided).

ANZSCO Classification: 639411

Note: This is an indicative Australian and New Zealand Standard Classification of Occupations (ANZSCO) classification for this occupation, provided as a guide only. Apprenticeship Network providers should refer to DET guidelines regarding ANZSCO codes.

Traning Package Rules Summary

To view detailed information on the packaging rules and pre-requisites for this qualification, click through to the My Skills website

Next Steps

Who to contact next ...

Search for an Apprenticeship Network provider or Group Training Organisation in your area to ask for more information about apprenticeships and traineeships.

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Where to ask wages questions ...

The Fair Work Ombudsman is the source of information on wages across industries and occupations. The FWO provides apprenticeship and traineeship specific information.

Fair Work Ombudsman

Training provider and incentives information

Each state and territory lists Registered Training Organisations they approve to deliver apprenticeships and traineeships. Access these sites here, as well as information on incentives.

More Information