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Australian Apprenticeships & Traineeships

Information Technology Support Analyst

Information Technology Support Analysts work as part of project teams examining existing systems and designing or modifying them to suit changing user needs. They build, analyse and document ICT systems once the requirements have been defined by business (systems) analysts and use data modelling to generate different possible solutions as a means of finding the best result for the client.

Summary of Training

CORE UNITS (7 required)

  • Implement and monitor environmentally sustainable work practices
  • Determine and confirm client business requirements
  • Apply software development methodologies
  • Develop detailed technical design
  • Contribute to copyright, ethics and privacy in an ICT environment
  • Automate processes
  • Develop and present feasibility reports

ELECTIVE UNITS (15 required)

  • Organise personal work priorities and development
  • Identify physical database requirements
  • Determine project specifications and secure client agreement
  • Create technical documentation
  • Select and employ software and hardware testing tools
  • Coordinate and maintain ICT work teams
  • Relate to clients on a business level
  • Contribute to the development of strategic plans
  • Support small scale ICT projects
  • Test applications
  • Apply introductory object-oriented language skills
  • Apply introductory programming skills in another language
  • Apply skills in object-oriented design
  • Analyse software requirements
  • Use structured query language

Please note that this Job & Training Description provides an example of the selection of non-core units. Alternative combinations of units may be selected and in some cases prerequisite units may need to be completed. For advice contact Apprenticeship Network providers or an approved Registered Training Organisation.

Job Pathways

Information and Communications Technology

Go to full Job pathway

This occupation fits generally with these groupings

Industry Group
Information Technology & Telecommunications

Work Type
Analytic & Scientific

Employment and wage data for this industry

Commencements Change

The change in Australian Apprenticeships commencements in this overall industry in the past two years. Commencements in 2016: 3230

Source: NCVER Apprentice and trainee collection, 2017, unpublished. AATIS analysis.

Graduate Employment

Australian Apprentice graduates from this overall industry in employment (in any industry).

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Graduate Wage

Average wage of Australian Apprentice graduates from this overall industry employed full-time after training.

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Industry Growth

Growth in employment in this overall industry in the past 5 years.

Source: Department of Employment, 2017. AATIS analysis.

Industry Size

The number of employees in this overall industry compared with other Australian industries.

Source: Department of Employment, 2017. AATIS analysis.

Industry Wage

Average wage of employees in this overall industry.

Source: Department of Employment, 2017. AATIS analysis.

Availability Information and More Details

Information Technology Support Analyst - ICT40715
NSW VIC QLD WA SA TAS ACT NT
Full Time

(Nominal Duration)

24 mths 24 mths 24 mths 24 mths 24 mths 24 mths
Part Time
Commencements 0 0 0 0 0 0 5 0
ASbA
Classification T T T T * T T
Availability of Australian Apprenticeships and Nominal Duration (in months)

A = identified by the State or Territory as an Apprenticeship

T = identified by the State or Territory as a Traineeship

* = An approved qualification in Tasmania is available as an Apprenticeship/Traineeship.

A Qualification registered by a State or Territory as available as an Australian Apprenticeship may not be eligible for public funding support, check with the relevant State or Territory Training Authority.

Nominal durations listed are for full time occupations, stated in months. In some cases nominal durations provided may not include the completion of pre-requisites. This data is sourced from State and Territory Training Authorities and is provided for information only and must be confirmed with these authorities.

Commencements

Commencement data source: National Apprentices and Trainees collection (June 2017 estimates), NCVER rounded estimates for the 2016 calendar year. Qualifications with no recorded commencements may not appear. This data is for general information purposes only.

Australian School-based Apprenticeships (ASbA)

This information generally reflects availability of ASbAs that may contribute to study scores. In some cases full-time or part-time ASbAs allow an individual to start training in a qualification that can be completed after they leave secondary school. Please note that applicable industrial arrangements must allow for ASbAs. Visit the relevant State or Territory website for more detailed information (click on the State or Territory link provided).

ANZSCO Classification: 261112

Note: This is an indicative Australian and New Zealand Standard Classification of Occupations (ANZSCO) classification for this occupation, provided as a guide only. Apprenticeship Network providers should refer to DET guidelines regarding ANZSCO codes.

Traning Package Rules Summary

To view detailed information on the packaging rules and pre-requisites for this qualification, click through to the My Skills website

Next Steps

Who to contact next ...

Search for an Apprenticeship Network provider or Group Training Organisation in your area to ask for more information about apprenticeships and traineeships.

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Where to ask wages questions ...

The Fair Work Ombudsman is the source of information on wages across industries and occupations. The FWO provides apprenticeship and traineeship specific information.

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Training provider and incentives information

Each state and territory lists Registered Training Organisations they approve to deliver apprenticeships and traineeships. Access these sites here, as well as information on incentives.

More Information