Home Job Pathways Charts Tourism, Travel and Hospitality Reservation and Ticketing Officer

Reservation and Ticketing Officer

Working as a Reservation and Ticketing Officer you will respond to travel agents and private travellers’ enquiries, secure, price, and maintain air reservations, and action airline schedule changes.

Summary of Training

  • Source and use information on the tourism and travel industry
  • Enhance customer service experiences
  • Show social and cultural sensitivity
  • Manage conflict
  • Interpret financial information
  • Coach others in job skills
  • Implement and monitor work health and safety practices
  • Sell tourism products or services
  • Prepare customer quotations
  • Book tourism products and process documentation        
  • Use a computerised reservations or operations system
  • Source airfares and issue tickets for domestic flights
  • Construct international airfares
  • Construct advanced international airfares
  • Provide specialist advice on cruises
  • Contribute to cyber security incident responses
  • Manage disrespectful, aggressive or abusive customers
  • Process financial transactions
  • Build and maintain business relationships

Please note that this Job & Training Description provides an example of the selection of non-core units. Alternative combinations of units may be selected and in some cases prerequisite units may need to be completed. For advice contact Apprenticeship Network providers or an approved Registered Training Organisation.

This Australian Apprenticeship occupation may attract incentives under the Australian Government Australian Apprenticeships Incentive System. For more information contact an Apprenticeship Network provider, call the Australian Apprenticeships referral line on 13 38 73, or look at the Australian Apprenticeships Incentive page

Job Pathways

Tourism, Travel and Hospitality

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Travel Bookings

IICertificate II
IIICertificate III
AdAdvanced Diploma

This occupation fits generally with these groupings

Industry Group
Retail, Hospitality & Recreation

Work Type
Analytic & Investigative
Conventional & Organising
Persuading & Enterprising

Videos & Industry Information

Explore the industry further. Learn what to expect in these industries.

Employment and wage data for this industry

Commencements Change

The change in Australian Apprenticeships commencements in this overall industry in the past two years. Commencements in 22/23: 15108

Source: VOCSTATS, extracted on 18/10/2023. AATIS analysis.

Graduate Employment

Australian Apprentice graduates from this overall industry in employment (in any industry).

Source: NCVER National Student Outcomes Survey, 2020, unpublished. AATIS analysis.

Graduate Wage

Average wage of Australian Apprentice graduates from this overall industry employed full-time after training.

Source: NCVER National Student Outcomes Survey, 2020, unpublished. AATIS analysis.

Industry Growth

Predicted growth in employment in this overall industry over the next 5 years.

Source: National Skills Commission, 2022. AATIS analysis.

Industry Size

The number of employees in this overall industry compared with other Australian industries.

Source: National Skills Commission, 2022. AATIS analysis.

Industry Wage

Average wage of employees in this overall industry.

Source: Australian Bureau of Statistics, 2022. AATIS analysis.

Availability Information

Reservation and Ticketing Officer - SIT40122
NSW VIC QLD WA SA TAS ACT NT
Full Time

(Nominal Duration)

24 mths 24 mths 24 mths 18 mths 36 mths 24 mths 24 mths 24 mths
Part Time
Commencements 5 15 10 5 0 0 0 0
ASbA
Availability of Australian Apprenticeships and Nominal Duration (in months)

A Qualification registered by a State or Territory as available as an Australian Apprenticeship may not be eligible for public funding support, check with the relevant State or Territory Training Authority.

Nominal durations listed are for full time occupations, stated in months. In some cases nominal durations provided may not include the completion of pre-requisites. This data is sourced from State and Territory Training Authorities and is provided for information only and must be confirmed with these authorities.

Commencements

Commencement data source: National Apprentices and Trainees collection, VOCSTATS, extracted 18/10/2023, rounded estimates for April 2022 to March 2023. This data is for general information purposes only.

Australian School-based Apprenticeships (ASbA)

This information generally reflects availability of ASbAs that may contribute to study scores. In some cases full-time or part-time ASbAs allow an individual to start training in a qualification that can be completed after they leave secondary school. Please note that applicable industrial arrangements must allow for ASbAs. Visit our Australian School-based Apprenticeships page for more detailed information.

Next Steps

Who to contact next ...

Search for an Apprenticeship Network provider or Group Training Organisation in your area to ask for more information about apprenticeships and traineeships.

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Where to ask wages questions ...

The Fair Work Ombudsman is the source of information on wages across industries and occupations. The FWO provides apprenticeship and traineeship specific information.

Fair Work Ombudsman

Training provider and incentives information

Each state and territory lists Registered Training Organisations they approve to deliver apprenticeships and traineeships. Access these sites here, as well as information on incentives.

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