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Junior Office Support Worker

Junior Office Support Workers assist with basic computer support including maintaining computer equipment, consumables, operating hardware, basic operating system configuration, and software packages.

Summary of Training

  • Contribute to health and safety of self and others
  • Participate in environmentally sustainable work practices
  • Use computer operating systems and hardware
  • Work and communicate effectively in an ICT environment
  • Operate application software packages
  • Operate a digital media technology package
  • Use social media tools for collaboration and engagement
  • Connect hardware peripherals
  • Install software applications
  • Identify and use basic current industry specific technologies
  • Connect and use a home based local wireless network
  • Maintain ICT system integrity
  • Apply problem-solving techniques to routine ICT malfunctions
  • Detect and protect from spam and destructive software

Please note that this Job & Training Description provides an example of the selection of non-core units. Alternative combinations of units may be selected and in some cases prerequisite units may need to be completed. For advice contact Apprenticeship Network providers or an approved Registered Training Organisation.

Job Pathways

Information and Communications Technology

Go to full Job pathway

This occupation fits generally with these groupings

Industry Group
Information Technology & Telecommunications

Work Type
Analytic & Scientific
Organising & Clerical

Employment and wage data for this industry

Commencements Change

The change in Australian Apprenticeships commencements in this overall industry in the past two years. Commencements in 2016: 3230

Source: NCVER Apprentice and trainee collection, 2017, unpublished. AATIS analysis.

Graduate Employment

Australian Apprentice graduates from this overall industry in employment (in any industry).

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Graduate Wage

Average wage of Australian Apprentice graduates from this overall industry employed full-time after training.

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Industry Growth

Growth in employment in this overall industry in the past 5 years.

Source: Department of Employment, 2017. AATIS analysis.

Industry Size

The number of employees in this overall industry compared with other Australian industries.

Source: Department of Employment, 2017. AATIS analysis.

Industry Wage

Average wage of employees in this overall industry.

Source: Department of Employment, 2017. AATIS analysis.

Availability Information

Junior Office Support Worker - ICT20115
NSW VIC QLD WA SA TAS ACT NT
Full Time

(Nominal Duration)

12 mths 12 mths 12 mths 12 mths 12 mths 12 mths 12 mths 12 mths
Part Time
Commencements 5 15 5 10 0 0 5 0
ASbA
Availability of Australian Apprenticeships and Nominal Duration (in months)

A Qualification registered by a State or Territory as available as an Australian Apprenticeship may not be eligible for public funding support, check with the relevant State or Territory Training Authority.

Nominal durations listed are for full time occupations, stated in months. In some cases nominal durations provided may not include the completion of pre-requisites. This data is sourced from State and Territory Training Authorities and is provided for information only and must be confirmed with these authorities.

Commencements

Commencement data source: National Apprentices and Trainees collection (June 2017 estimates), NCVER rounded estimates for the 2016 calendar year. Qualifications with no recorded commencements may not appear. This data is for general information purposes only.

Australian School-based Apprenticeships (ASbA)

This information generally reflects availability of ASbAs that may contribute to study scores. In some cases full-time or part-time ASbAs allow an individual to start training in a qualification that can be completed after they leave secondary school. Please note that applicable industrial arrangements must allow for ASbAs. Visit the relevant State or Territory website for more detailed information (click on the State or Territory link provided).

Next Steps

Who to contact next ...

Search for an Apprenticeship Network provider or Group Training Organisation in your area to ask for more information about apprenticeships and traineeships.

Service Provider Search

Where to ask wages questions ...

The Fair Work Ombudsman is the source of information on wages across industries and occupations. The FWO provides apprenticeship and traineeship specific information.

Fair Work Ombudsman

Training provider and incentives information

Each state and territory lists Registered Training Organisations they approve to deliver apprenticeships and traineeships. Access these sites here, as well as information on incentives.

More Information