Page 1Icons/Ionic/iOS/ios-contactFill 1
Home Job Pathways Charts Financial Services Customer Service Trainee

Customer Service Trainee

Working as a Customer Service Trainee you may work for a bank or other financial institution in a remote community. This entry level position will enable you to develop the necessary financial literacy skills needed to work in the financial sector.

Summary of Training

  • Contribute to health and safety of self and others
  • Work effectively with others
  • Use business technology
  • Work effectively in the financial services industry
  • Develop knowledge of debt and consumer credit
  • Develop knowledge of the Australian financial system and markets
  • Process customer accounts
  • Process customer transactions

Please note that this Job & Training Description provides an example of the selection of non-core units. Alternative combinations of units may be selected and in some cases prerequisite units may need to be completed. For advice contact Apprenticeship Network providers or an approved Registered Training Organisation.

Job Pathways

Financial Services

Go to full Job pathway

This occupation fits generally with these groupings

Industry Group
Business, Clerical & Financial Services

Work Type
Helping & Advising
Organising & Clerical

Videos & Industry Information

Explore the industry further. Learn what to expect in these industries.

Employment and wage data for this industry

Commencements Change

The change in Australian Apprenticeships commencements in this overall industry in the past two years. Commencements in 17/18: 2209

Source: VOCSTATS, extracted on 26/09/2018. AATIS analysis.

Graduate Employment

Australian Apprentice graduates from this overall industry in employment (in any industry).

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Graduate Wage

Average wage of Australian Apprentice graduates from this overall industry employed full-time after training.

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Industry Growth

Growth in employment in this overall industry in the past 5 years.

Source: Department of Jobs and Small Business, 2017. AATIS analysis.

Industry Size

The number of employees in this overall industry compared with other Australian industries.

Source: Department of Jobs and Small Business, 2017. AATIS analysis.

Industry Wage

Average wage of employees in this overall industry.

Source: Department of Jobs and Small Business, 2017. AATIS analysis.

Availability Information

Customer Service Trainee - FNS20115
NSW VIC QLD WA SA TAS ACT NT
Full Time

(Nominal Duration)

12 mths 12 mths 6 mths 12 mths 12 mths 12 mths
Part Time
Commencements 0 0 0 0 0 0 0 0
ASbA
Availability of Australian Apprenticeships and Nominal Duration (in months)

A Qualification registered by a State or Territory as available as an Australian Apprenticeship may not be eligible for public funding support, check with the relevant State or Territory Training Authority.

Nominal durations listed are for full time occupations, stated in months. In some cases nominal durations provided may not include the completion of pre-requisites. This data is sourced from State and Territory Training Authorities and is provided for information only and must be confirmed with these authorities.

Commencements

Commencement data source: National Apprentices and Trainees collection, VOCSTATS, extracted 25/09/2018, rounded estimates for April 2017 to March 2018. This data is for general information purposes only.

Australian School-based Apprenticeships (ASbA)

This information generally reflects availability of ASbAs that may contribute to study scores. In some cases full-time or part-time ASbAs allow an individual to start training in a qualification that can be completed after they leave secondary school. Please note that applicable industrial arrangements must allow for ASbAs. Visit our Australian School-based Apprenticeships page for more detailed information.

Next Steps

Who to contact next ...

Search for an Apprenticeship Network provider or Group Training Organisation in your area to ask for more information about apprenticeships and traineeships.

Service Provider Search

Where to ask wages questions ...

The Fair Work Ombudsman is the source of information on wages across industries and occupations. The FWO provides apprenticeship and traineeship specific information.

Fair Work Ombudsman

Training provider and incentives information

Each state and territory lists Registered Training Organisations they approve to deliver apprenticeships and traineeships. Access these sites here, as well as information on incentives.

More Information