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Airline Customer Service Officer

Working as an Airline Customer Service Officer you will provide a range of airport terminal customer service assistance such as check-in, managing the check-in queue, processing reservations, and helping in-transit and arriving passengers.

Summary of Training

  • Apply aircraft safety procedures
  • Apply aviation work health and safety procedures
  • Employ fatigue risk management practices in an aviation workplace
  • Work effectively in the aviation industry
  • Contribute to the achievement of on-time performance standards
  • Maintain basic situational awareness in an aviation workplace
  • Use communication systems
  • Apply quality procedures
  • Use infotechnology devices in the workplace
  • Follow security procedures when working with passengers and personnel
  • Implement regulations and policies during check-in procedures
  • Provide quality customer service
  • Check in aircraft passengers
  • Provide assistance to transit and arriving passengers
  • Book tourism products and process documentation

Please note that this Job & Training Description provides an example of the selection of non-core units. Alternative combinations of units may be selected and in some cases prerequisite units may need to be completed. For advice contact Apprenticeship Network providers or an approved Registered Training Organisation.

Job Pathways

This occupation fits generally with these groupings

Industry Group
Automotive, Transport & Maritime

Work Type
Conventional & Organising
Social & Helping

Videos & Industry Information

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Employment and wage data for this industry

Commencements Change

The change in Australian Apprenticeships commencements in this overall industry in the past two years. Commencements in 22/23: 193

Source: VOCSTATS, extracted on 18/10/2023. AATIS analysis.

Graduate Employment

Australian Apprentice graduates from this overall industry in employment (in any industry).

Source: NCVER National Student Outcomes Survey, 2020, unpublished. AATIS analysis.

Graduate Wage

Average wage of Australian Apprentice graduates from this overall industry employed full-time after training.

Source: NCVER National Student Outcomes Survey, 2020, unpublished. AATIS analysis.

Industry Growth

Predicted growth in employment in this overall industry over the next 5 years.

Source: National Skills Commission, 2022. AATIS analysis.

Industry Size

The number of employees in this overall industry compared with other Australian industries.

Source: National Skills Commission, 2022. AATIS analysis.

Industry Wage

Average wage of employees in this overall industry.

Source: Australian Bureau of Statistics, 2022. AATIS analysis.

Availability Information

Airline Customer Service Officer - AVI20219
NSW VIC QLD WA SA TAS ACT NT
Full Time

(Nominal Duration)

12 mths 18 mths 12 mths
Part Time
Commencements 0 0 0 0 0 0 0 0
ASbA
Availability of Australian Apprenticeships and Nominal Duration (in months)

A Qualification registered by a State or Territory as available as an Australian Apprenticeship may not be eligible for public funding support, check with the relevant State or Territory Training Authority.

Nominal durations listed are for full time occupations, stated in months. In some cases nominal durations provided may not include the completion of pre-requisites. This data is sourced from State and Territory Training Authorities and is provided for information only and must be confirmed with these authorities.

Commencements

Commencement data source: National Apprentices and Trainees collection, VOCSTATS, extracted 18/10/2023, rounded estimates for April 2022 to March 2023. This data is for general information purposes only.

Australian School-based Apprenticeships (ASbA)

This information generally reflects availability of ASbAs that may contribute to study scores. In some cases full-time or part-time ASbAs allow an individual to start training in a qualification that can be completed after they leave secondary school. Please note that applicable industrial arrangements must allow for ASbAs. Visit our Australian School-based Apprenticeships page for more detailed information.

Next Steps

Who to contact next ...

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Where to ask wages questions ...

The Fair Work Ombudsman is the source of information on wages across industries and occupations. The FWO provides apprenticeship and traineeship specific information.

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Training provider and incentives information

Each state and territory lists Registered Training Organisations they approve to deliver apprenticeships and traineeships. Access these sites here, as well as information on incentives.

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