The Australian Apprenticeships and Traineeships Information Service (AATIS) is in the process of transitioning information provision to the Department of Employment and Workplace Relations, prior to closure in December 2023.
You can read more about the transition and closure of AATIS on AAPathways.
AATIS enquiry service
The AATIS enquiry service, including the 1800 phone number, will be decommissioned by the end of July 2023.
Enquiries regarding Australian Apprenticeships information should be directed to an Australian Apprenticeship Support Network (AASN) provider or Group Training Provider.
Users will be able to contact AATIS via email for enquiries regarding the service.
What will happen if people try to contact AATIS once the enquiry service is decommissioned?
Users who contact AATIS will be directed to contact an Australian Apprenticeship Support Network (AASN) provider or Group Training Organisation (GTO) for information about Australian Apprenticeships.
- 1800 hotline: An automated message will direct users to search for an AASN provider or GTO on the Government’s Apprenticeships website.
- AAPathways contact page: Users will be directed to information that may answer their questions, or to contact an AASN provider or GTO for enquiries regarding Australian Apprenticeships.
- Email: An automatic reply will direct users to an AASN provider or GTO for Australian Apprenticeships information. AATIS staff will forward this email and respond to enquiries where relevant.
What should I do if I refer people to the AATIS enquiry service?
If you publish the AATIS 1800 phone number on your website or other materials, we suggest removing this and replacing it with a link to www.apprenticeships.gov.au
If you link to the AAPathways contact page, users will be able to access information from this page. However, you should consider replacing these links with information on how to contact an AASN provider or GTO.
What is the best contact point for information about Australian Apprenticeships?
Enquiries about Australian Apprenticeships should be referred to an Australian Apprenticeship Support Network (AASN) provider or a Group Training Organisation. A searchable list of AASN providers and GTOs is available from the Government’s Australian Apprenticeships website: www.apprenticeships.gov.au
Thanks to all AATIS stakeholders for your support during this transition.