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Hospitality

Overview

The Hospitality Industry is one of the largest in Australia. It includes businesses that provide accommodation, meals and drinks services, plus businesses such as hotels, motels, resorts, cafes, restaurants, clubs and casinos.

Sectors in the industry

  • Commercial cookery and catering
  • Asian cookery
  • Patisserie
  • Food and beverage
  • Accommodation services
  • Gaming
  • Holiday parks and resorts

Employer profile for the industry

There are about 66,000 employers that operate in the hospitality sector. Most of these are small businesses, with less than 12% employing more than 20 people.

The biggest sector within hospitality is cafes and restaurants, with 32,000 businesses, followed by takeaway food services with 18,000 businesses.

The sectors within the industry with the highest number of businesses employing more than 20 people are pubs, taverns and bars (4,600 businesses, 28% more than 20 employees) and clubs (2,500 businesses, 27% more than 20).

Source: ABS, Counts of Australian Businesses, Jun 2012 to Jun 2016

There are about 824,000 people in Australia employed in the hospitality sector. This number is expected to rise by 12% to 923,000 by 2020. 567,000 people work in cafes, restaurants and takeaway food services.

Source: Department of Jobs and Small Business Industry Projections - Five Years to November 2020.

Typical features of the workforce

  • 43% of the workforce is aged between 15 and 24 (compared with 16% for employment as a whole). By contrast, 21% of workers in the industry are aged 45 to 64, which is significantly lower than for employment as a whole (36%).
  • The youngest age profiles within the industry are in the Cafés, Restaurants and Takeaway Food Services and Pubs, Taverns and Bars sectors (with median ages of 24 years and 27 years respectively). Workers in Accommodation have a much higher median age (42 years).

Source: Skills IQ Environmental Scan for Tourism, Travel and Hospitality

  • There are 85,000 chefs in employment, and this number is expected to rise to 104,000 by 2020. Women make up 25% of the workforce, and 78% of work is full-time. The most common level of education attainment is Certificate III and IV.
  • There are 73,000 café and restaurant managers in employment, and this number is expected to rise to 89,000 by 2020. Women make up 54% of the workforce, and 82% of work is full-time. The most common level of education attainment is Certificate III/IV.
  • There are 25,500 hotel and motel managers in employment, and this number is expected to rise to 26,500 by 2020. Women make up 40% of the workforce, and 90% of work is full-time. The most common level of education attainment is Years 10 and 11.

Source: Australian Government Job Outlook website

Emerging sectors, future growth

Coffee is big business. It accounts for 51% of revenue in the cafe sector with other drinks and food making up the rest. Revenue in the sector is expected to grow by 3.5% a year to total $6.3 billion by 2018/19. Skilled baristas can be the difference between success and failure in the sector.

Some clubs in Australia may be under financial stress, but overall, clubs have more members than ever before. Gaming is still the greatest source of revenue for the sector, but the main reason members come to clubs is for the food. As such many clubs want to ensure their staff have the skills to offer high quality food, so that they can compete with bistro-style restaurants.

The restaurant industry is cutting costs by outsourcing. This includes tasks such as taking reservations, cleaning, laundering, and providing pre-prepared foods.

Source: Skills IQ Environmental Scan for Tourism, Travel and Hospitality

Jobs in Demand

The Skill Shortage List Australia, Department of Jobs and Small Business reports a recruitment difficulty for Chefs. It notes that there is limited transferability of skills across cuisines and establishment types. There are marked differences in employers’ ability to recruit but there are relatively few suitable applicants per vacancy overall. The nature and extent of recruitment difficulties vary by location.

Skills IQ reports labour shortages for Cooks, Chefs, Waiters and Baristas.

Source: Skills IQ Environmental Scan for Tourism, Travel and Hospitality

Licensed occupations and registrations

Workers in the sector may be required to obtain a Responsible Service of Alcohol licence.

Key Occupations

Barista

Gaming Attendant

Cook or Chef

Patissier

Waiter

Bar Attendant

Food and Beverage Supervisor

This industry is positioned in the following groups

Industry

Hospitality, Travel & Tourism

Work Type

Creative & Artistic

Persuading & Service

Practical & Manual

Ready to see where Hospitality can take you?

Career Pathways

Hospitality has career pathways from Certificate II through to Diploma.  Look at the Tourism, Travel and Hospitality Job Pathway Chart to see what is of interest.

Job Pathway Chart

Practice Aptitude Quiz

This resource illustrates the maths and literacy needed to complete the entry level training in this sector.

Download The Quiz
 

Watch Adele - Apprentice Patissier

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Watch Alice - Apprentice Cook

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Watch Anton - Commercial Cookery Apprentice

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Watch Daniel - Apprentice Cook

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Watch Leah - Apprentice Chef

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Watch Liam - Apprentice Patissier

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Watch Jess - Apprentice Cook

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Watch Kristen - Commercial Cookery Apprentice

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Watch Tamara - Commercial Cookery Apprentice

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Support Services

Further Research

Information

Industry information is published by peak level associations, government and major employers.  Accessing industry association sites, including member lists, is a good way of building up an understanding of an industry.  Visiting employer websites and looking for careers or employment menus helps identify how employers recruit and the skills they are recruiting.

Use Google to search for the associations and organisations listed below.

Industry

  • Skills IQ
  • Tourism & Hospitality Catering Institute of Australia
  • Restaurant & Catering Australia
  • Australian Hotels Association
  • Clubs Australia
  • Accommodation Association of Australia

Other Useful Links

  • Discover Your Career