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Tourism, Travel and Hospitality

Tourism and Travel includes both domestic and international travel and involves the purchase of a wide range of goods and services.  To give a few examples, these may be provided by transport and tour operators, travel agencies, hotels and resorts, theme parks, tour guides, museums and historical sites, restaurants, cafes and clubs.

The Hospitality sector is one of the largest employers in Australia. It includes businesses that provide accommodation, meals and drinks services and businesses such as hotels, motels, resorts, cafes, restaurants, clubs and casinos.

Apprenticeships and Traineeships are a great choice for those wanting to enter into the industry. As these roles are practical and hands on, employers are keen to have on the job learning.

What does this industry cover?

Employment in this sector is varied: you may work with food in restaurants, cafes, clubs, pubs or even hospitals. You may work for a winery, an eco-resort or for the Government giving guided tours to international visitors.

You may look after guests for a large hotel or motel.  You could be responsible for planning a dream wedding or a sporting event such as a ‘grand final’.

Or your dream job could be organising the trip of a lifetime and making sure that the FIFO workers get to work on time.

Australia has a love affair with cruising. Did you know: Australia has more cruise passengers than any other nation, making it the fourth-largest cruise market in the world?

Employment in the tourism and hospitality industry is continuing to experience strong growth and the tourism industry is a ‘super-growth sector’ worth over $100 billion.

Job hunting information

Employers are looking for staff with good people skills, who are well presented and reliable, and have excellent customer service skills.

Door knocking is a great way of obtaining work especially in the hospitality sector. 

If you already have one or all of these (depending on where you want to work) Responsible Service of Alcohol (RSA), Responsible Service of Gaming (RSG) you will be a step ahead of the other applicants.

Presentation is important when applying for any of these roles. You will need to tailor your look to fit in with the workplace.

In the more upmarket venues and restaurants you may need to wear black and white or if you are working somewhere a bit retro showing your own personal style might be the way to go.

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Information for further research

Industry information is published by peak level associations, government and major employers.  Accessing industry association sites, including member lists, is a good way of building up an understanding of an industry.  Visiting employer websites and looking for careers or employment menus helps identify how employers recruit and the skills they are recruiting.

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Employment and wage data for this industry

Apprenticeships Employment Size

This is a large industry for Australian Apprenticeship commencements. In the year to September 2019, commencements were: 15 947

Source: VOCSTATS, extracted on 14/04/2020. AATIS analysis.

Commencements Change

Commencements in the year to September 2019 in this industry have remained stable, compared with the previous year.

Source: VOCSTATS, extracted on 14/04/2020. AATIS analysis.

Apprentice Employment Outcomes

For Australian Apprentice graduates from this industry, employment outcomes are medium to high.

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Industry Employment Size

This is a large sized industry compared with other Australian industries.

Source: Department of Education, Skills and Employment, 2019. AATIS analysis.

Industry Employment Change

Over the past 5 years, change in employment in this industry has increased.

Source: Department of Education, Skills and Employment, 2019. AATIS analysis.

Industry Wage

The average wage of all employees in this industry is low to medium.

Source: Department of Education, Skills and Employment, 2019. AATIS analysis.

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