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Overview

The Retail sector makes up a large part of the Retail, Sales, Marketing and Customer Service Industry. This sector includes sales, wholesale and community pharmacies.

What does this industry cover?

  • Retail sales
  • Community pharmacy
  • Wholesale trading

Industry Information

The Retail sector is one of Australia's largest employers with almost 1.5 million people employed in the industry. The industry is characterised by a high degree of casual, part time and seasonal employment.

Employers vary from small specialty retailers to large supermarkets and department stores. There are 76,600 retail businesses in Australia that employ about 10% of the nation’s workforce.

Retail trade is the largest employing industry of workers aged 15-24 years.

Apprenticeship and traineeship commencements are very high in this industry.

Employment and wage data for this industry

Commencements Change

The change in Australian Apprenticeships commencements in this industry in the past two years. Commencements in 2016: 15 440

Source: NCVER Apprentice and trainee collection, 2017, unpublished. AATIS analysis.

Graduate Employment

Australian Apprentice graduates from this industry in employment (in any industry).

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Graduate Wage

Average wage of Australian Apprentice graduates from this industry employed full-time after training.

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Industry Growth

Growth in employment in this industry in the past 5 years.

Source: Department of Jobs and Small Business, 2017. AATIS analysis.

Industry Size

The number of employees in this industry compared with other Australian industries.

Source: Department of Jobs and Small Business, 2017. AATIS analysis.

Industry Wage

Average wage of all employees in this industry.

Source: Department of Jobs and Small Business, 2017. AATIS analysis.

Key Occupations

Checkout Team Worker

Customer Service Assistant

Pharmacy Assistant

Sales Representative

Food Sales Assistant

Retail Supervisor & Manager

Visual Merchandiser

This industry is positioned in the following groups

Industry

Retail, Sales, Marketing & Customer Service

Work Type

Persuading & Service

Ready to see where the Retail Services can take you?

Career Pathways

Retail Services has career pathways from Certificate II through to Diploma. Look at the Job Pathway Chart to see what is of interest.

Job Pathway Chart

Practice Aptitude Quiz

This resource illustrates the maths and literacy needed to complete the entry level training in this sector.

Download The Quiz

Support Services

Further Research

Information

Industry information is published by peak level associations, government and major employers.  Accessing industry association sites, including member lists, is a good way of building up an understanding of an industry.  Visiting employer websites and looking for careers or employment menus helps identify how employers recruit and the skills they are recruiting.

Use Google to search for the associations and organisations listed below. 

Industry

  • Australian Retailers Association
  • National Retail Association  
  • National Online Retailers Association
  • Pharmaceutical Society of Australia  
  • Flower Association of Queensland

Other useful links

  • Skills IQ