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Business Services

Overview

The Business Services sector covers a broad range of workers who are employed by a vast range of Australian organisations. Workers in the sector provide a range of skills needed to effectively operate and successfully manage an organisation. There is no unifying organisation type which use business services, rather workers in the sector provide professional assistance to all organisations.

What does this industry cover?

  • Business administration and governance covers occupations such as: Receptionists, personal assistants and executive assistants, general clerical workers and office administrators. 
  • Business communications includes workers in call or contact centres, social media engagement or in advertising, marketing and public relations.
  • Business compliance includes quality auditors and recordkeeping workers. 
  • Business leadership and management includes workers operating in leadership and higher level management roles managers.
  • Other specialist business services such as conveyancing and legal services, franchising,  human resources, and purchasing and procurement.

Industry Information

There is no unifying organisation type which use business services, rather workers in the sector provide professional assistance to all organisations.

There are 2.1 million people working in business services occupations, representing 18 per cent of Australian jobs. The three industries that employ the most business services graduates are: Health Care and Social Assistance; Public Administration and Safety; and Retail Trade.

  • There are 240,000 clerks in employment, and this number is expected to rise to 262,000 by 2020. Women make up 85% of the workforce, and 58% of work is full time. 
  • There are 48,000 secretaries in employment, and this number is expected to fall to 38,000 by 2020. Women make up 97% of the workforce, and 48% of work is full time.
  • There are 34,000 operators in employment, and this number is expected to rise to 36,500 by 2020. Women make up 63% of the workforce, and 67% of work is full time.
  • There are 11,000 technicians in employment, and this number is expected to rise to 11,500 by 2020. Women make up 87% of the workforce, and 46% of work is full time. 
  • There are 12,000 conveyancers in employment, and this number is expected remain stable to 2020. Women make up 70% of the workforce, and 78% of work is full time. 

Employment and wage data for this industry

Commencements Change

The change in Australian Apprenticeships commencements in this industry in the past two years. Commencements in 2017: 16 315

Source: VOCSTATS, extracted on 19/07/2018. AATIS analysis.

Graduate Employment

Australian Apprentice graduates from this industry in employment (in any industry).

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Graduate Wage

Average wage of Australian Apprentice graduates from this industry employed full-time after training.

Source: NCVER National Student Outcomes Survey, 2017, unpublished. AATIS analysis.

Industry Growth

Growth in employment in this industry in the past 5 years.

Source: Department of Jobs and Small Business, 2017. AATIS analysis.

Industry Size

The number of employees in this industry compared with other Australian industries.

Source: Department of Jobs and Small Business, 2017. AATIS analysis.

Industry Wage

Average wage of all employees in this industry.

Source: Department of Jobs and Small Business, 2017. AATIS analysis.

Key Occupations

General Clerks

Personal Assistants

Call Centre Operators

Office Administrators

Conveyancers

This industry is positioned in the following groups

Industry

Business, Clerical & Financial Services

Work Type

Analytic & Scientific

Organising & Clerical 

Helping & Advising

Ready to see where Business Services can take you?

Career Pathways

Business Services has career pathways from Certificate II through to Diploma.  Look at the Job Pathway Chart to see what is of interest.

Job Pathway Chart

Practice Aptitude Quiz

This resource illustrates the maths and literacy needed to complete the entry level training in this sector.

Download The Quiz
 

Watch Audrey - Business Administration Trainee

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Watch Alex - Trainee Receptionist

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Watch Hope - Customer Service Adviser

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Watch Isabella - Business Australian Apprentice

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Watch Jen - Customer Service Representative Trainee

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Watch Kaitlyn - Business Trainee

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Watch Maddy - Business Administration Trainee

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Watch Molly - Business Administration Trainee

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Watch Naomi - Business Administration Trainee

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Watch Nathan - Business Trainee

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Watch Phillip - Business Administration Trainee

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Watch Selina - Business Administration Trainee

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Watch Shantelle - Business Australian Apprentice

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Watch Sheryl - Receptionist

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Watch Sofia - Business Trainee

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Watch Toby - Customer Service Officer Trainee

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Watch Tom - Office Assistant

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Want to look in detail at some major sectors in this industry?

Financial Services

Support Services

Further Research

Information

Industry information is published by peak level associations, government and major employers.  Accessing industry association sites, including member lists, is a good way of building up an understanding of an industry.  Visiting employer websites and looking for careers or employment menus helps identify how employers recruit and the skills they are recruiting.

Use Google to search for the associations and organisations listed below. 

Industry

  • Australian Human Resources Institute
  • Institute of Managers and Leaders
  • Marketing Institute of Australia
  • Executive Assistant Network
  • Auscontact Association

​Career Sites