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Retail Services SIR

Overview

Commencements

Availability & Duration

Australian School-based Apprenticeships

Overview

These qualifications cover wholesaling, community pharmacy, retail fast food, retail operations, retail supervision and visual merchandising areas of work.

‘Business Services’ and ‘Food Processing’ are associated industries.

 

Quick facts

The training units of competent structure and packing rules are detailed in Training Package documents.

The information provided here includes the most recent changes from the SIR07 (release 3.4) and SIR (release 2) Training Packages which run concurrently.

The Retail Services Training Package SIR07 (release 3.4) and SIR (release 2) include 11 qualifications and three skill sets.

Registered Training Organisations can access the full details of this Training Package from the
training.gov.au website.

 

Career information

Qualification and job outcome information is also presented in a Job Pathway Chart.

For specific industry information click here.

More detail of how training works can be accessed here: for employers; for potential employees.

Use the My Skills site to search for Registered Training Organisations registered to deliver courses. Each State and Territory separately approves Registered Training Organisations to deliver apprenticeships and traineeships in their jurisdiction.

Qualifications Summary

SIR20116 - Certificate II in Community Pharmacy

This qualification reflects the role of pharmacy assistants who, with basic product knowledge they recommend and supply a limited range of products to customers and often refer enquiries to other team members.

SIR20216 - Certificate II in Retail Services

Suitable training for frontline retail team members who are involved in mainly routine and repetitive tasks and work under direct supervision of others.

It provides a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

SIR30116 - Certificate III in Community Pharmacy

This qualification provides training for skilled pharmacy assistants who use a range of well-developed service skills to identify and meet customer needs. They have sound knowledge of a broad range of pharmacy products and health care support services. 

SIR30216 - Certificate III in Retail

Appropriate training for individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings and work with some independence under limited supervision.

It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

SIR30312 - Certificate III in Retail Supervision

This qualification covers the skills and knowledge for an individual to be competent in retail supervision in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

SIR30316 - Certificate III in Business to Business Sales

An appropriate qualification for individuals who sell products to other businesses and build strong business to business relationships. They possess a range of well-developed skills where discretion and judgement is required and may provide support within a team.

SIR40116 - Certificate IV in Community Pharmacy

This training is for skilled senior pharmacy assistants who use sound knowledge of a broad range of pharmacy products and health care support services. Some senior pharmacy assistants may take a lead role in coordinating front of pharmacy business activities.

SIR40216 - Certificate IV in Community Pharmacy Dispensary

This qualification reflects the role of skilled technicians working in the dispensary area of community pharmacies. They have substantial depth of knowledge of pharmacy medicines and dispensing techniques.

When dispensing pharmacy medications, they work under the direct supervision of a pharmacist and their role is limited to those dispensing functions that do not require them to exercise professional pharmaceutical judgement or discretion. They may provide technical advice and support to pharmacy assistants.

SIR40316 - Certificate IV in Retail Management

 This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. 

It provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

SIR50112 - Diploma of Retail Management

This qualification applies to those who are providing support to senior management in a larger retail or wholesale outlet or who are responsible for managing a retail store or wholesale outlet.

SIR50116 - Diploma of Retail Leadership

Suitable training for individuals who manage a retail business, multiple retail stores or departments, following a business strategy to deliver profitable results for the organisation. These individuals support senior management and provide leadership to retail teams. They plan and evaluate the work of self and others, operating with autonomy and responsibility for personal outputs.

It provides a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

SIR50212 - Diploma of Visual Merchandising

This qualification applies to those who are working as members of a national, state or store-based retail visual merchandising team or are self-employed as freelance visual merchandisers.

Note: Employers should be aware that this information is provided as a guide only to the content and use of the Training Package. Employers should seek advice from an Australian Apprenticeship Support Network (Apprenticeship Network) provider or Registered Training Organisation for more detail.

Commencements
  NSW VIC QLD WA SA TAS ACT NT
SIR20116 - Certificate II in Community Pharmacy
Annual Commencements 10 0 0 0 0 0 0 0
SIR20216 - Certificate II in Retail Services
Annual Commencements 100 0 215 10 0 0 5 5
SIR30116 - Certificate III in Community Pharmacy
Annual Commencements 20 0 0 5 0 0 0 0
SIR30216 - Certificate III in Retail
Annual Commencements 460 115 260 95 515 25 10 5
SIR30312 - Certificate III in Retail Supervision
Annual Commencements 80 75 0 0 25 5 0 0
SIR40316 - Certificate IV in Retail Management
Annual Commencements 50 5 0 45 0 5 0 0
SIR50112 - Diploma of Retail Management
Annual Commencements 0 0 35 0 0 0 0 0

Commencement data source: National Apprentices and Trainees collection (June 2017 estimates), NCVER rounded estimates for the 2016 calendar year. Qualifications with no recorded commencements may not appear. This data is for general information purposes only.

Availability and Duration
  NSW VIC QLD WA SA TAS ACT NT
SIR20116 - Certificate II in Community Pharmacy
Full Time

(Nominal Duration)

12 mths 12 mths 12 mths 12 mths 12 mths 12 mths 12 mths 12 mths
Part Time
Classification T T T T T * T T
SIR20216 - Certificate II in Retail Services
Full Time

(Nominal Duration)

12 mths 12 mths 12 mths 12 mths 12 mths 12 mths 12 mths 12 mths
Part Time
Classification T T T T T * T T
SIR30116 - Certificate III in Community Pharmacy
Full Time

(Nominal Duration)

24 mths 24 mths 24 mths 24 mths 24 mths 24 mths 24 mths 24 mths
Part Time
Classification T T T T T * T T
SIR30216 - Certificate III in Retail
Full Time

(Nominal Duration)

24 mths 24 mths 24 mths 12 mths 12 mths 24 mths 24 mths 24 mths
Part Time
Classification T T T T T * T T
SIR30312 - Certificate III in Retail Supervision
Full Time

(Nominal Duration)

24 mths
Part Time
Classification T *
SIR30316 - Certificate III in Business to Business Sales
Full Time

(Nominal Duration)

24 mths 24 mths 24 mths 24 mths 24 mths 24 mths 12 mths 24 mths
Part Time
Classification T T T T T * T T
SIR40116 - Certificate IV in Community Pharmacy
Full Time

(Nominal Duration)

24 mths 24 mths 24 mths 24 mths 24 mths 24 mths 24 mths 24 mths
Part Time
Classification T T T T T * T T
SIR40216 - Certificate IV in Community Pharmacy Dispensary
Full Time

(Nominal Duration)

24 mths 24 mths 24 mths 48 mths
Part Time
Classification T T * T
SIR40316 - Certificate IV in Retail Management
Full Time

(Nominal Duration)

24 mths 24 mths 24 mths 12 mths 24 mths 24 mths 24 mths 48 mths
Part Time
Classification T T T T T * T T
SIR50112 - Diploma of Retail Management
Full Time

(Nominal Duration)

24 mths
Part Time
Classification *
SIR50116 - Diploma of Retail Leadership
Full Time

(Nominal Duration)

24 mths 24 mths
Part Time
Classification T T *
SIR50212 - Diploma of Visual Merchandising
Full Time

(Nominal Duration)

36 mths
Part Time
Classification T *

Legend: = Yes, = No, A = identified by the State or Territory as an Apprenticeship, T = identified by the State or Territory as a Traineeship, * = An approved qualification in Tasmania is available as an Apprenticeship/Traineeship.

Availability of Australian Apprenticeships and Nominal Duration (in months)
A Qualification registered by a State or Territory as available as an Australian Apprenticeship may not be eligible for public funding support, check with the relevant State or Territory Training Authority.

Nominal durations listed are for full time occuptations, stated in months. In some cases nominal durations provided may not include the completion of pre-requisites. This data is sourced from State and Territory Training Authorities and is provided for information only and must be confirmed with these authorities.

Australian School-based Apprenticeships
  NSW VIC QLD WA SA TAS ACT NT
SIR20116 - Certificate II in Community Pharmacy
Availability
SIR20216 - Certificate II in Retail Services
Availability
SIR30116 - Certificate III in Community Pharmacy
Availability
SIR30216 - Certificate III in Retail
Availability
SIR30312 - Certificate III in Retail Supervision
Availability
SIR30316 - Certificate III in Business to Business Sales
Availability
SIR40116 - Certificate IV in Community Pharmacy
Availability
SIR40316 - Certificate IV in Retail Management
Availability
SIR50116 - Diploma of Retail Leadership
Availability
SIR50212 - Diploma of Visual Merchandising
Availability

Legend: = Yes, = No

This information generally reflects availability of ASbAs that may contribute to study scores. In some cases ASbAs allow an individual to start training in a qualification that can be completed after they leave secondary school. Australian Apprenticeships may also be undertaken as part-time employment. Please note that applicable industrial arrangements must allow for ASbAs. Visit the relevant State or Territory website for more detailed information (click on the State or Territory link provided).

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