Retail Services SIR

SIR20116 - Certificate II in Community Pharmacy

This qualification reflects the role of pharmacy assistants who, with basic product knowledge they recommend and supply a limited range of products to customers and often refer enquiries to other team members.

SIR20216 - Certificate II in Retail Services

Suitable training for frontline retail team members who are involved in mainly routine and repetitive tasks and work under direct supervision of others.

It provides a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

SIR30116 - Certificate III in Community Pharmacy

This qualification provides training for skilled pharmacy assistants who use a range of well-developed service skills to identify and meet customer needs. They have sound knowledge of a broad range of pharmacy products and health care support services. 

SIR30216 - Certificate III in Retail

Appropriate training for individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings and work with some independence under limited supervision.

It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

SIR30316 - Certificate III in Business to Business Sales

An appropriate qualification for individuals who sell products to other businesses and build strong business to business relationships. They possess a range of well-developed skills where discretion and judgement is required and may provide support within a team.

SIR40116 - Certificate IV in Community Pharmacy

This training is for skilled senior pharmacy assistants who use sound knowledge of a broad range of pharmacy products and health care support services. Some senior pharmacy assistants may take a lead role in coordinating front of pharmacy business activities.

SIR40216 - Certificate IV in Community Pharmacy Dispensary

This qualification reflects the role of skilled technicians working in the dispensary area of community pharmacies. They have substantial depth of knowledge of pharmacy medicines and dispensing techniques.

When dispensing pharmacy medications, they work under the direct supervision of a pharmacist and their role is limited to those dispensing functions that do not require them to exercise professional pharmaceutical judgement or discretion. They may provide technical advice and support to pharmacy assistants.

SIR40316 - Certificate IV in Retail Management

 This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. 

It provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

SIR50116 - Diploma of Retail Leadership

Suitable training for individuals who manage a retail business, multiple retail stores or departments, following a business strategy to deliver profitable results for the organisation. These individuals support senior management and provide leadership to retail teams. They plan and evaluate the work of self and others, operating with autonomy and responsibility for personal outputs.

It provides a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

SIR50212 - Diploma of Visual Merchandising

This qualification applies to those who are working as members of a national, state or store-based retail visual merchandising team or are self-employed as freelance visual merchandisers.

SIR50217 - Diploma of Visual Merchandising

Suitable training for people who possess a broad range of technical skills and sound knowledge of visual merchandising principles to plan and coordinate visual merchandising activities. They operate independently, make a range of operational decisions, and may have some responsibility for others.