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Financial Services FNS

Overview

Commencements

Availability & Duration

Australian School-based Apprenticeships

Overview

These qualifications cover accounting, banking and credit services, bookkeeping, mortgage broker, insurance services, personal Injury management insurance, integrated risk management, superannuation and trust administration.

Associated Industry

Business Services is an associated industry.

Quick facts

The training units of competent structure and packing rules are detailed in Training Package documents.

The information provided here includes the most recent changes from the FNS (release 8.2) Training Package.

The Financial Services FNS (release 8.2) includes 37 qualifications and 18 skill sets.

Registered Training Organisations can access the full details of this Training Package from the training.gov.au website.

Career information

Qualification and job outcome information is also presented in a Job Pathways Chart.

For specific industry information click here.

More detail of how training works can be accessed here: for employers; for potential employees.

Use the My Skills site to search for Registered Training Organisations registered to deliver courses. Each State and Territory separately approves Registered Training Organisations to deliver apprenticeships and traineeships in their jurisdiction.

Qualifications Summary

FNS20120 - Certificate II in Financial Services

This qualification is intended to address the need for increased financial literacy and basic financial skills of entrants wishing to build potential pathways into the industry.

Trainee Finance Processor

FNS30122 - Certificate III in Financial Services

This qualification reflects the role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services.

Life Insurance Assistant

Superannuation Administrator

Bank Customer Service Officer

FNS30322 - Certificate III in Accounts Administration

This qualification reflects the role of individuals with functions that could include financial data entry, processing accounts and payrolls, providing customer service in financial transactions, and producing financial reports.

Accounts Officer

FNS30420 - Certificate III in Mercantile Agents

This qualification is designed for individuals in job roles in the mercantile agents sector who apply a broad range of competencies. This includes using limited discretion and judgement while undertaking operations that may include debt collection, process serving and repossessions. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and take limited responsibility in known situations under general supervision.

Collections Officer

FNS40122 - Certificate IV in Credit Management

This qualification reflects the role of individuals in credit management functions. Individuals in these roles apply theoretical and technical skills and knowledge to work autonomously and exercise judgement in completing routine and non-routine activities relating to credit, reconciliation and customer service.

Credit Officer

FNS40222 - Certificate IV in Accounting and Bookkeeping

This qualification reflects the role of individuals in the accounting and bookkeeping industry, including business activity statement (BAS) agents and contract bookkeepers; and of those employees performing bookkeeping tasks for organisations in a range of industries. It includes preparing and lodging business and instalment activity statements, data processing, monthly reconciliations, preparing budgets, preparing reports on financial performance and the position of the business, preparing end-of-year adjustments, and finalising financial records after year-end. Dealing with the Commissioner of Taxation on behalf of a taxpayer in relation to activity statements and other lodgement matters is also a key component of the role that this qualification reflects.

Accounts Supervisor

Bookkeeper

FNS40821 - Certificate IV in Finance and Mortgage Broking

This qualification reflects the role of individuals working in finance and mortgage broking. Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine activities relating to mortgage and finance broking.

Mortgage Broker Assistant

FNS40920 - Certificate IV in Superannuation

This qualification reflects administration and customer service job roles in the superannuation industry. Individuals in these roles apply specialist skills and knowledge to work autonomously and exercise judgement in completing routine and non-routine activities, including administering income streams, assisting with meeting industry compliance requirements, establishing and maintaining employer accounts and processing benefits, claims and payments.

Superannuation Officer

FNS41422 - Certificate IV in General Insurance

This qualification reflects the role of those who work in general insurance in a range of organisations. Individuals in these roles apply specialist skills and knowledge to work autonomously and as part of a team. They exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting.

Insurance Officer

FNS41521 - Certificate IV in Life Insurance

This qualification reflects the role of entry level life insurance consultants, who work in a range of practice environments. Individuals in these roles often work in teams and apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to customer service and processing life insurance policies and claims. They apply solutions to a defined range of life insurance problems and analyse and evaluate information from a variety of sources.

Life Insurance Claims Assessor

FNS41715 - Certificate IV in Insurance Broking

This qualification is for insurance brokers who provide advice and services to clients. They may also have a role in providing specialist advice, and supervision or training to others in the brokerage.

Life Insurance Broking Officer

FNS41720 - Certificate IV in Insurance Broking

This qualification reflects the role of insurance brokers who provide advice on retail products and services to retail insurance clients. They may also have a role in providing specialist advice and managerial activities. Individuals in these roles apply specialist skills and knowledge to work autonomously and exercise judgement in completing routine and non-routine activities and to analyse and evaluate information from a variety of relevant sources.

Insurance Broker

FNS41820 - Certificate IV in Financial Services

This qualification is designed to provide a flexible general purpose pathway in the financial services industry. It is intended for individuals with job roles that involve working across a range of duties in the financial services sector where a specialist qualification is not the most suitable qualification.

Finance Sector Supervisor

FNS42022 - Certificate IV in Banking Services

This qualification reflects the role of individuals requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist skills and knowledge to work autonomously and exercise judgement in completing routine and non-routine activities.

Bank Operations Officer

Lending Officer

Relationship Officer

FNS42222 - Certificate IV in Personal Trust Administration

This qualification reflects the roles of individuals working in varied contexts within personal trust administration. Individuals in these roles apply solutions to a defined range of predictable and unpredictable problems and analyse and evaluate information from a variety of sources. They work autonomously, may provide guidance to others and have limited responsibility for the output of others.

Trust Account Administrator

FNS50217 - Diploma of Accounting

This qualification reflects accounting job roles in financial services and other industries, including tax agents, accounts payable and accounts receivable officers, payroll service providers, and employees performing a range of accounting tasks for organisations in a range of industries. Individuals in these roles apply solutions to a range of often complex problems, and analyse and evaluate information from a variety of sources.

Assistant Accountant

FNS50222 - Diploma of Accounting

Assistant Accountant

FNS50322 - Diploma of Finance and Mortgage Broking Management

This qualification reflects management roles in finance and mortgage broking where work is undertaken independently, through an aggregator, or involves managing a workplace team. At this level individuals are expected to apply theoretical knowledge and specialised skills in a range of situations and display initiative and judgement in completing activities.

Mortgage Broker

FNS50722 - Diploma of Superannuation

This qualification reflects a range of roles with specialist responsibilities in the superannuation industry. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources.

Superannuation Relationship Manager

FNS50922 - Diploma of Banking Services Management

This qualification reflects a range of roles with team and business result responsibilities in customer contact centres or retail and/or commercial financial services environments within banking or other deposit-taking institutions. Individuals in these roles have autonomy in performing technical operations; apply solutions to a range of often complex problems; and research, analyse and evaluate information from a variety of sources.

Business Banking Manager

FNS51022 - Diploma of Financial Markets

This qualification reflects roles in financial markets involving duties in the areas of client advising, operations and trading. Individuals in these roles have autonomy in performing technical operations; apply solutions to a range of often complex problems; and research, analyse and evaluate information from a variety of sources.

Financial Advisor

FNS51120 - Diploma of General Insurance

This qualification reflects a range of job roles with team and management responsibilities in general insurance industry environments. Individuals in these roles have autonomy in performing technical operations and management.

Loss Adjuster

FNS51220 - Diploma of Insurance Broking

This qualification reflects the role of insurance brokers working in a range of organisations, including professional insurance broking advisers. Individuals performing this role assist individuals and businesses to identify their risks, and recommend how these risks can be managed using insurance and other risk management strategies.

Insurance Broking Manager

FNS51420 - Diploma of Loss Adjusting

This qualification is for loss adjusters who provide standard loss adjusting services in a range of insurance organisations. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.

Insurance Assessor

FNS51522 - Diploma of Credit Management

This qualification reflects roles in a range of financial services and other industry enterprises requiring well-developed skills and a broad knowledge base of the credit-management sector. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and analyse and evaluate information from a variety of sources.

Credit Manager

FNS51822 - Diploma of Financial Services

This qualification provides a general purpose pathway into the financial services industry. It also provides an effective development option for those for whom the specialist qualification pathways in FNS Financial Services Training Package are not yet appropriate. Individuals in these roles apply solutions to a range of often complex problems and analyse and evaluate information from a variety of sources.

Client Service Manager

FNS52022 - Diploma of Personal Trusts

This qualification reflects the role of individuals working in organisations offering personal trustee services. At this level individuals are expected to apply theoretical and specialised skills in a range of situations and to display initiative and judgement in completing activities.

Trust Manager

FNS60222 - Advanced Diploma of Accounting

This qualification reflects the role of individuals working in accounting and seeking professional recognition, including tax agents, accounts managers and business analysts; and to employees performing a range of accounts management tasks for organisations in a range of industries. At this level individuals are expected to apply theoretical and technical skills in a range of situations and to display initiative and judgement in planning activities.

Accounting Manager

FNS60622 - Advanced Diploma of Banking Services Management

This qualification reflects senior management and service roles with team and business result responsibilities in banking or other deposit taking institutions, customer contact centres or retail financial services environments. At this level individuals are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues. They work across a broad range of technical or management functions with accountability for personal outputs and for team outcomes.

Banking Relationship Executive

Note: Employers should be aware that this information is provided as a guide only to the content and use of the Training Package. Employers should seek advice from an Australian Apprenticeship Support Network (Apprenticeship Network) provider or Registered Training Organisation for more detail.

Commencements

	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
FNS30122 - Certificate III in Financial Services
Annual Commencements	85	40	30	20	5	5	0	0
FNS30322 - Certificate III in Accounts Administration
Annual Commencements	30	0	5	5	0	0	0	0
FNS30420 - Certificate III in Mercantile Agents
Annual Commencements	10	0	0	0	0	0	0	0
FNS40222 - Certificate IV in Accounting and Bookkeeping
Annual Commencements	85	30	5	5	5	0	0	0
FNS40821 - Certificate IV in Finance and Mortgage Broking
Annual Commencements	110	50	40	25	25	0	0	0
FNS41422 - Certificate IV in General Insurance
Annual Commencements	25	5	0	5	0	5	0	0
FNS41820 - Certificate IV in Financial Services
Annual Commencements	30	15	0	0	20	0	0	0
FNS42022 - Certificate IV in Banking Services
Annual Commencements	5	0	0	0	0	0	0	0
FNS50217 - Diploma of Accounting
Annual Commencements	0	5	5	0	0	0	0	0
FNS50322 - Diploma of Finance and Mortgage Broking Management
Annual Commencements	0	30	5	0	20	0	0	0
FNS51220 - Diploma of Insurance Broking
Annual Commencements	0	0	0	0	5	0	0	0

Commencement data source: National Apprentices and Trainees collection, VOCSTATS, extracted 18/10/2023, rounded estimates for April 2022 to March 2023. Qualifications with no recorded commencements may not appear. This data is for general information purposes only.

Availability and Duration

	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
FNS20120 - Certificate II in Financial Services
Full Time (Nominal Duration)	12 mths			6 mths	12 mths		12 mths	12 mths
Part Time
Classification	T			T	T	*	T	T
FNS30122 - Certificate III in Financial Services
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	18 mths	24 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T	T
FNS30322 - Certificate III in Accounts Administration
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	12 mths	24 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T	T
FNS30420 - Certificate III in Mercantile Agents
Full Time (Nominal Duration)	24 mths	24 mths	18 mths		12 mths		24 mths
Part Time
Classification	T	T	T		T	*	T
FNS40122 - Certificate IV in Credit Management
Full Time (Nominal Duration)	24 mths	24 mths	18 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*
FNS40222 - Certificate IV in Accounting and Bookkeeping
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	12 mths	24 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T	T
FNS40821 - Certificate IV in Finance and Mortgage Broking
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	24 mths	12 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T
FNS40920 - Certificate IV in Superannuation
Full Time (Nominal Duration)	24 mths	24 mths	24 mths		12 mths		24 mths
Part Time
Classification	T	T	T		T	*	T
FNS41422 - Certificate IV in General Insurance
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	12 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T
FNS41521 - Certificate IV in Life Insurance
Full Time (Nominal Duration)					36 mths
Part Time
Classification					T	*
FNS41715 - Certificate IV in Insurance Broking
Full Time (Nominal Duration)			24 mths
Part Time
Classification			T			*
FNS41720 - Certificate IV in Insurance Broking
Full Time (Nominal Duration)					24 mths
Part Time
Classification					T	*
FNS41820 - Certificate IV in Financial Services
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	12 mths	12 mths	24 mths
Part Time
Classification	T	T	T	T	T	*
FNS42022 - Certificate IV in Banking Services
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	24 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T
FNS42222 - Certificate IV in Personal Trust Administration
Full Time (Nominal Duration)					24 mths
Part Time
Classification					T	*
FNS50217 - Diploma of Accounting
Full Time (Nominal Duration)								24 mths
Part Time
Classification						*		T
FNS50222 - Diploma of Accounting
Full Time (Nominal Duration)		24 mths	24 mths		36 mths		24 mths
Part Time
Classification		T	T		T	*	T
FNS50322 - Diploma of Finance and Mortgage Broking Management
Full Time (Nominal Duration)		24 mths	24 mths	24 mths	24 mths		24 mths
Part Time
Classification		T	T	T	T	*	T
FNS50722 - Diploma of Superannuation
Full Time (Nominal Duration)					36 mths
Part Time
Classification					T	*
FNS50922 - Diploma of Banking Services Management
Full Time (Nominal Duration)			24 mths		36 mths
Part Time
Classification			T		T	*
FNS51022 - Diploma of Financial Markets
Full Time (Nominal Duration)					24 mths
Part Time
Classification					T	*
FNS51120 - Diploma of General Insurance
Full Time (Nominal Duration)					36 mths
Part Time
Classification					T	*
FNS51220 - Diploma of Insurance Broking
Full Time (Nominal Duration)			24 mths		24 mths
Part Time
Classification			T		T	*
FNS51420 - Diploma of Loss Adjusting
Full Time (Nominal Duration)			24 mths
Part Time
Classification			T			*
FNS51522 - Diploma of Credit Management
Full Time (Nominal Duration)			24 mths		24 mths
Part Time
Classification			T		T	*
FNS51822 - Diploma of Financial Services
Full Time (Nominal Duration)			24 mths
Part Time
Classification			T			*
FNS52022 - Diploma of Personal Trusts
Full Time (Nominal Duration)					18 mths
Part Time
Classification					T	*
FNS60222 - Advanced Diploma of Accounting
Full Time (Nominal Duration)					48 mths
Part Time
Classification					T	*
FNS60622 - Advanced Diploma of Banking Services Management
Full Time (Nominal Duration)					48 mths
Part Time
Classification					T	*

Legend: = Yes, = No, A = identified by the State or Territory as an Apprenticeship, T = identified by the State or Territory as a Traineeship, * = An approved qualification in Tasmania is available as an Apprenticeship/Traineeship.

Availability of Australian Apprenticeships and Nominal Duration (in months)
A Qualification registered by a State or Territory as available as an Australian Apprenticeship may not be eligible for public funding support, check with the relevant State or Territory Training Authority.

Nominal durations listed are for full time occuptations, stated in months. In some cases nominal durations provided may not include the completion of pre-requisites. This data is sourced from State and Territory Training Authorities and is provided for information only and must be confirmed with these authorities.

Australian School-based Apprenticeships

	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
FNS20120 - Certificate II in Financial Services
Availability
FNS30122 - Certificate III in Financial Services
Availability
FNS30322 - Certificate III in Accounts Administration
Availability
FNS30420 - Certificate III in Mercantile Agents
Availability
FNS40122 - Certificate IV in Credit Management
Availability
FNS40222 - Certificate IV in Accounting and Bookkeeping
Availability
FNS40821 - Certificate IV in Finance and Mortgage Broking
Availability
FNS40920 - Certificate IV in Superannuation
Availability
FNS41422 - Certificate IV in General Insurance
Availability
FNS41521 - Certificate IV in Life Insurance
Availability
FNS41715 - Certificate IV in Insurance Broking
Availability
FNS41720 - Certificate IV in Insurance Broking
Availability
FNS41820 - Certificate IV in Financial Services
Availability
FNS42022 - Certificate IV in Banking Services
Availability
FNS42222 - Certificate IV in Personal Trust Administration
Availability
FNS50222 - Diploma of Accounting
Availability
FNS50322 - Diploma of Finance and Mortgage Broking Management
Availability
FNS50722 - Diploma of Superannuation
Availability
FNS50922 - Diploma of Banking Services Management
Availability
FNS51022 - Diploma of Financial Markets
Availability
FNS51120 - Diploma of General Insurance
Availability
FNS51220 - Diploma of Insurance Broking
Availability
FNS51522 - Diploma of Credit Management
Availability
FNS52022 - Diploma of Personal Trusts
Availability
FNS60222 - Advanced Diploma of Accounting
Availability
FNS60622 - Advanced Diploma of Banking Services Management
Availability

Legend: = Yes, = No

This information generally reflects availability of ASbAs that may contribute to study scores. In some cases ASbAs allow an individual to start training in a qualification that can be completed after they leave secondary school. Australian Apprenticeships may also be undertaken as part-time employment. Please note that applicable industrial arrangements must allow for ASbAs. Visit the relevant State or Territory website for more detailed information (click on the State or Territory link provided).

Not what you're looking for?

Financial Services FNS

Overview

Commencements

Availability & Duration

Australian School-based Apprenticeships

Associated Industry

Quick facts

Career information

Major Occupations Training

Qualifications Summary

FNS20120 - Certificate II in Financial Services

FNS30122 - Certificate III in Financial Services

FNS30322 - Certificate III in Accounts Administration

FNS30420 - Certificate III in Mercantile Agents

FNS40122 - Certificate IV in Credit Management

FNS40222 - Certificate IV in Accounting and Bookkeeping

FNS40821 - Certificate IV in Finance and Mortgage Broking

FNS40920 - Certificate IV in Superannuation

FNS41422 - Certificate IV in General Insurance

FNS41521 - Certificate IV in Life Insurance

FNS41715 - Certificate IV in Insurance Broking

FNS41720 - Certificate IV in Insurance Broking

FNS41820 - Certificate IV in Financial Services

FNS42022 - Certificate IV in Banking Services

FNS42222 - Certificate IV in Personal Trust Administration

FNS50217 - Diploma of Accounting

FNS50222 - Diploma of Accounting

FNS50322 - Diploma of Finance and Mortgage Broking Management

FNS50722 - Diploma of Superannuation

FNS50922 - Diploma of Banking Services Management

FNS51022 - Diploma of Financial Markets

FNS51120 - Diploma of General Insurance

FNS51220 - Diploma of Insurance Broking

FNS51420 - Diploma of Loss Adjusting

FNS51522 - Diploma of Credit Management

FNS51822 - Diploma of Financial Services

FNS52022 - Diploma of Personal Trusts

FNS60222 - Advanced Diploma of Accounting

FNS60622 - Advanced Diploma of Banking Services Management

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