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Business Services BSB

Overview

Commencements

Availability & Duration

Australian School-based Apprenticeships

Overview

These qualifications cover administration, customer service, record keeping, library, procurement, human resources, payroll, Work Health and Safety, entrepreneurship, marketing and communication, project management, legal assistants, business development and data management.

Associated Industry

Financial Services is an associated industry.

Quick facts

The training units of competent structure and packing rules are detailed in Training Package documents.

The information provided here includes the most recent changes from the BSB (release 8.0) Training Package.

The Business Services Training Package BSB (release 8.0) includes 36 qualifications and 44 skill sets.

Registered Training Organisations can access the full details of this Training Package from the
training.gov.au website.

Career information

Qualification and job outcome information is also presented in a Job Pathways Chart.

For specific industry information click here.

More detail of how training works can be accessed here: for employers; for potential employees.

Use the My Skills site to search for Registered Training Organisations registered to deliver courses. Each State and Territory separately approves Registered Training Organisations to deliver apprenticeships and traineeships in their jurisdiction.

Qualifications Summary

BSB20120 - Certificate II in Workplace Skills

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles. This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

Office Assistant

BSB30120 - Certificate III in Business

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Customer Service Assistant

Administrative Assistant

Medical Receptionist

Records Assistant

BSB30220 - Certificate III in Entrepreneurship and New Business

This qualification reflects the role of individuals establishing or carrying on business as a sole trader or contractor, as well as those supporting the establishment of a new venture as part of a larger organisation.

Entrepreneur

BSB30320 - Certificate III in Legal Services

This qualification reflects the role of individuals who use a broad range of administrative competencies in a legal environment. These individuals use some discretion and judgement and may provide technical advice and support to a team.

Legal Administrative Assistant

BSB30420 - Certificate III in Library and Information Services

This qualification reflects the role of individuals who use a broad range of skills and knowledge in a wide variety of environments.

Library Assistant

BSB30719 - Certificate III in Work Health and Safety

This qualification reflects the role of individuals performing work health and safety (WHS) duties in addition to their main duties. They may provide technical advice and support to a team and apply a range of competencies in varied work contexts. It provides the skills and knowledge required to contribute to a variety of WHS tasks.

Occupational Health and Safety Assistant

BSB40120 - Certificate IV in Business

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities. Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills.

Administrative Team Leader

Administrative Officer

Business Development Assistant

Sustainability Support Officer

Assistant Business Analyst

Assistant Security Analyst

Payroll Administrator

Records Information Officer

Procurement Administrator

BSB40320 - Certificate IV in Entrepreneurship and New Business

This qualification reflects the role of individuals establishing or operating a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

Owner Operator

BSB40420 - Certificate IV in Human Resource Management

This qualification reflects the role of individuals who work in a range of human resources roles. Responsibilities are likely to be determined at a workplace level.

Human Resources Assistant

BSB40520 - Certificate IV in Leadership and Management

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others.

Team Leader

BSB40620 - Certificate IV in Legal Services

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base to provide support in a range of legal services environments. These individuals apply solutions to a range of unpredictable problems and analyse and evaluate information from a variety of sources.

Legal Assistant

BSB40720 - Certificate IV in Library and Information Services

This qualification reflects the role of individuals who use well developed skills and a broad knowledge base in a wide variety of environments. These individuals apply solutions to a defined range of unpredictable problems and analyse and evaluate information from a variety of sources.

Library Officer

BSB40820 - Certificate IV in Marketing and Communication

This qualification reflects the role of individuals who use well developed marketing and communication skills and a broad knowledge base in a wide variety of contexts. This qualification applies to individuals in full-time marketing roles, as well as those who are responsible for an organisation’s marketing in addition to other duties.

Marketing Assistant

BSB40920 - Certificate IV in Project Management Practice

This qualification reflects the role of individuals who apply project management skills and knowledge in a wide variety of contexts. Individuals in these roles work autonomously, and might be members of a project team, with no direct responsibility for overall project outcomes. Individuals in these roles work autonomously, and might be members of a project team, with no direct responsibility for overall project outcomes.

Project Administrator

BSB41021 - Certificate IV in Aboriginal and Torres Strait Islander Governance

This qualification reflects the role of individuals working as board members, contact officers and senior staff within Aboriginal and Torres Strait Islander organisations. It also applies to public servants working with Aboriginal and Torres Strait Islander boards of governance.

Indigenous Board Member

BSB41419 - Certificate IV in Work Health and Safety

This qualification applies to individuals working in a work health and safety (WHS) role who provide a broad range of technical knowledge and skills, and have some limited responsibility for the output of others.

Occupational Health and Safety Officer

BSB50120 - Diploma of Business

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.

Business Manager

Contact Centre Manager

Organisational Development Advisor

Compliance Officer

Business Development Manager

Chief Data Officer

Records Manager

Procurement Manager

Monitoring and Evaluation Manager

BSB50320 - Diploma of Human Resource Management

This qualification reflects the role of individuals working in a variety of roles within the human resources sector. This qualification reflects the role of individuals working in a variety of roles within the human resources sector.

Human Resources Manager

BSB50420 - Diploma of Leadership and Management

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Business Services Manager

BSB50520 - Diploma of Library and Information Services

This qualification reflects the role of individuals with a sound theoretical knowledge base in library and information services, who use a range of specialised technical competencies to plan, carry out and evaluate their own work or the work of a team. They may help people locate information, undertake research, as well as analyse and communicate information, ideas and concepts at a complex level.

Library Manager

BSB50620 - Diploma of Marketing and Communication

This qualification reflects the role of individuals who use a sound theoretical knowledge base in marketing and communication and who demonstrate a range of skills to ensure that functions are effectively conducted in an organisation or business area. Typically, the individuals would have responsibility for the work of other staff and lead teams.

Campaign Manager

BSB50720 - Diploma of Paralegal Services

This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan and carry out work in a legal context in accordance with legislation, regulations and codes of practice relevant to the different jurisdictions.

Paralegal

BSB50820 - Diploma of Project Management

This qualification reflects the role of individuals who apply project management skills and knowledge in a variety of contexts, across a number of industry sectors. Individuals in these roles have project leadership and management roles and are responsible for achieving project objectives.

Project Contracts Manager

BSB50920 - Diploma of Quality Auditing

This qualification reflects the role of individuals who possess a sound theoretical knowledge base in quality auditing and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work or the work of an audit team.

Audit Manager

BSB51319 - Diploma of Work Health and Safety

This qualification reflects the role of individuals coordinating and maintaining the work health and safety (WHS) program in an organisation. The qualification applies to supervisors and managers who apply a substantial knowledge base and well-developed skills in a wide variety of WHS contexts.

Occupational Health and Safety Manager

BSB60220 - Advanced Diploma of Conveyancing

This qualification reflects the role of individuals who are responsible for conveyancing work, team leadership and/or the management of a practice. These individuals may be a Licensed Conveyancer or Settlement Agent.

Conveyancing Manager

BSB60320 - Advanced Diploma of Human Resource Management

This qualification reflects the role of individuals who provide leadership and support strategic direction in the human resources activities of an organisation. Their knowledge base may be highly specialised or broad within the human resources field.

Senior Human Resources Generalist

BSB60420 - Advanced Diploma of Leadership and Management

This qualification reflects the role of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts.

Managing Director

BSB60520 - Advanced Diploma of Marketing and Communication

This qualification reflects the role of individuals who provide leadership and support strategic direction in the marketing and communications activities of an organisation. Their knowledge base may be highly specialised or broad within the marketing and communications field.

Account Director

Note: Employers should be aware that this information is provided as a guide only to the content and use of the Training Package. Employers should seek advice from an Australian Apprenticeship Support Network (Apprenticeship Network) provider or Registered Training Organisation for more detail.

Commencements

	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
BSB20120 - Certificate II in Workplace Skills
Annual Commencements	60	10	15	120	0	30	10	5
BSB30120 - Certificate III in Business
Annual Commencements	2700	1765	5550	1450	1070	310	100	110
BSB30320 - Certificate III in Legal Services
Annual Commencements	45	10	30	0	5	10	0	0
BSB30420 - Certificate III in Library and Information Services
Annual Commencements	15	0	10	0	0	0	0	0
BSB30719 - Certificate III in Work Health and Safety
Annual Commencements	5	0	50	0	0	20	0	0
BSB40120 - Certificate IV in Business
Annual Commencements	1420	640	440	120	95	80	25	20
BSB40320 - Certificate IV in Entrepreneurship and New Business
Annual Commencements	15	0	95	0	5	0	0	0
BSB40420 - Certificate IV in Human Resource Management
Annual Commencements	80	25	55	55	40	25	5	0
BSB40520 - Certificate IV in Leadership and Management
Annual Commencements	1180	735	555	175	405	265	90	15
BSB40620 - Certificate IV in Legal Services
Annual Commencements	10	5	0	5	5	0	0	0
BSB40720 - Certificate IV in Library and Information Services
Annual Commencements	5	0	20	0	0	0	0	0
BSB40820 - Certificate IV in Marketing and Communication
Annual Commencements	175	75	70	35	20	0	0	0
BSB40920 - Certificate IV in Project Management Practice
Annual Commencements	355	70	50	0	40	175	10	5
BSB41419 - Certificate IV in Work Health and Safety
Annual Commencements	100	90	130	50	75	35	0	10
BSB50120 - Diploma of Business
Annual Commencements	215	180	310	0	25	5	5	0
BSB50320 - Diploma of Human Resource Management
Annual Commencements	20	15	0	0	20	10	0	0
BSB50420 - Diploma of Leadership and Management
Annual Commencements	275	215	230	30	405	50	55	10
BSB50820 - Diploma of Project Management
Annual Commencements	75	70	135	0	50	35	30	0
BSB51319 - Diploma of Work Health and Safety
Annual Commencements	0	0	5	0	0	0	0	0
BSB60220 - Advanced Diploma of Conveyancing
Annual Commencements	0	5	0	0	0	0	0	0

Commencement data source: National Apprentices and Trainees collection, VOCSTATS, extracted 18/10/2023, rounded estimates for April 2022 to March 2023. Qualifications with no recorded commencements may not appear. This data is for general information purposes only.

Availability and Duration

	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
BSB20120 - Certificate II in Workplace Skills
Full Time (Nominal Duration)	12 mths	12 mths	12 mths	12 mths		12 mths	12 mths	12 mths
Part Time
Classification	T	T	T	T		*	T	T
BSB30120 - Certificate III in Business
Full Time (Nominal Duration)	12 mths	12 mths	12 mths	12 mths	18 mths	24 mths	12 mths	12 mths
Part Time
Classification	T	T	T	T	T	*	T	T
BSB30220 - Certificate III in Entrepreneurship and New Business
Full Time (Nominal Duration)							18 mths	18 mths
Part Time
Classification						*	T	T
BSB30320 - Certificate III in Legal Services
Full Time (Nominal Duration)	12 mths	12 mths	12 mths	12 mths	12 mths	24 mths	12 mths
Part Time
Classification	T	T	T	T	T	*	T
BSB30420 - Certificate III in Library and Information Services
Full Time (Nominal Duration)	18 mths	18 mths	18 mths	24 mths	12 mths	18 mths	18 mths
Part Time
Classification	T	T	T	T	T	*	T
BSB30719 - Certificate III in Work Health and Safety
Full Time (Nominal Duration)	12 mths	12 mths	12 mths			12 mths		12 mths
Part Time
Classification	T	T	T			*		T
BSB40120 - Certificate IV in Business
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	24 mths	24 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T	T
BSB40320 - Certificate IV in Entrepreneurship and New Business
Full Time (Nominal Duration)	24 mths		24 mths		24 mths		24 mths	24 mths
Part Time
Classification	T		T		T	*	T	T
BSB40420 - Certificate IV in Human Resource Management
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	12 mths	18 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T	T
BSB40520 - Certificate IV in Leadership and Management
Full Time (Nominal Duration)	18 mths	24 mths	24 mths	18 mths	24 mths	24 mths	18 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T	T
BSB40620 - Certificate IV in Legal Services
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	24 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T
BSB40720 - Certificate IV in Library and Information Services
Full Time (Nominal Duration)	24 mths	24 mths	18 mths	36 mths	24 mths		24 mths
Part Time
Classification	T	T	T	T	T	*	T
BSB40820 - Certificate IV in Marketing and Communication
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	12 mths	24 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T	T
BSB40920 - Certificate IV in Project Management Practice
Full Time (Nominal Duration)	24 mths	24 mths	24 mths		12 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T		T	*	T	T
BSB41021 - Certificate IV in Aboriginal and Torres Strait Islander Governance
Full Time (Nominal Duration)								24 mths
Part Time
Classification						*		T
BSB41419 - Certificate IV in Work Health and Safety
Full Time (Nominal Duration)	24 mths	24 mths	24 mths	24 mths	24 mths	24 mths	36 mths	24 mths
Part Time
Classification	T	T	T	T	T	*	T	T
BSB50120 - Diploma of Business
Full Time (Nominal Duration)	24 mths	24 mths	24 mths		24 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T		T	*	T	T
BSB50320 - Diploma of Human Resource Management
Full Time (Nominal Duration)	24 mths	24 mths			24 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T			T	*	T	T
BSB50420 - Diploma of Leadership and Management
Full Time (Nominal Duration)	24 mths	36 mths	36 mths	24 mths	24 mths	36 mths	36 mths	36 mths
Part Time
Classification	T	T	T	T	T	*	T	T
BSB50520 - Diploma of Library and Information Services
Full Time (Nominal Duration)	30 mths		30 mths		36 mths		36 mths
Part Time
Classification	T		T		T	*	T
BSB50620 - Diploma of Marketing and Communication
Full Time (Nominal Duration)					24 mths
Part Time
Classification					T	*
BSB50720 - Diploma of Paralegal Services
Full Time (Nominal Duration)		18 mths	36 mths				24 mths
Part Time
Classification		T	T			*	T
BSB50820 - Diploma of Project Management
Full Time (Nominal Duration)	24 mths	24 mths	36 mths		24 mths	24 mths	24 mths	24 mths
Part Time
Classification	T	T	T		T	*	T	T
BSB50920 - Diploma of Quality Auditing
Full Time (Nominal Duration)								24 mths
Part Time
Classification						*		T
BSB51319 - Diploma of Work Health and Safety
Full Time (Nominal Duration)	24 mths	24 mths	24 mths				24 mths	24 mths
Part Time
Classification	T	T	T			*	T	T
BSB60220 - Advanced Diploma of Conveyancing
Full Time (Nominal Duration)		24 mths
Part Time
Classification		T				*
BSB60320 - Advanced Diploma of Human Resource Management
Full Time (Nominal Duration)		24 mths			24 mths
Part Time
Classification		T			T	*
BSB60420 - Advanced Diploma of Leadership and Management
Full Time (Nominal Duration)								24 mths
Part Time
Classification						*		T
BSB60520 - Advanced Diploma of Marketing and Communication
Full Time (Nominal Duration)					24 mths		24 mths
Part Time
Classification					T	*	T

Legend: = Yes, = No, A = identified by the State or Territory as an Apprenticeship, T = identified by the State or Territory as a Traineeship, * = An approved qualification in Tasmania is available as an Apprenticeship/Traineeship.

Availability of Australian Apprenticeships and Nominal Duration (in months)
A Qualification registered by a State or Territory as available as an Australian Apprenticeship may not be eligible for public funding support, check with the relevant State or Territory Training Authority.

Nominal durations listed are for full time occuptations, stated in months. In some cases nominal durations provided may not include the completion of pre-requisites. This data is sourced from State and Territory Training Authorities and is provided for information only and must be confirmed with these authorities.

Australian School-based Apprenticeships

	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
BSB20120 - Certificate II in Workplace Skills
Availability
BSB30120 - Certificate III in Business
Availability
BSB30220 - Certificate III in Entrepreneurship and New Business
Availability
BSB30320 - Certificate III in Legal Services
Availability
BSB30420 - Certificate III in Library and Information Services
Availability
BSB30719 - Certificate III in Work Health and Safety
Availability
BSB40120 - Certificate IV in Business
Availability
BSB40320 - Certificate IV in Entrepreneurship and New Business
Availability
BSB40420 - Certificate IV in Human Resource Management
Availability
BSB40520 - Certificate IV in Leadership and Management
Availability
BSB40620 - Certificate IV in Legal Services
Availability
BSB40720 - Certificate IV in Library and Information Services
Availability
BSB40820 - Certificate IV in Marketing and Communication
Availability
BSB40920 - Certificate IV in Project Management Practice
Availability
BSB41419 - Certificate IV in Work Health and Safety
Availability
BSB50120 - Diploma of Business
Availability
BSB50320 - Diploma of Human Resource Management
Availability
BSB50420 - Diploma of Leadership and Management
Availability
BSB50520 - Diploma of Library and Information Services
Availability
BSB50620 - Diploma of Marketing and Communication
Availability
BSB60320 - Advanced Diploma of Human Resource Management
Availability
BSB60520 - Advanced Diploma of Marketing and Communication
Availability

Legend: = Yes, = No

This information generally reflects availability of ASbAs that may contribute to study scores. In some cases ASbAs allow an individual to start training in a qualification that can be completed after they leave secondary school. Australian Apprenticeships may also be undertaken as part-time employment. Please note that applicable industrial arrangements must allow for ASbAs. Visit the relevant State or Territory website for more detailed information (click on the State or Territory link provided).

Not what you're looking for?

Business Services BSB

Overview

Commencements

Availability & Duration

Australian School-based Apprenticeships

Associated Industry

Quick facts

Career information

Major Occupations Training

Qualifications Summary

BSB20120 - Certificate II in Workplace Skills

BSB30120 - Certificate III in Business

BSB30220 - Certificate III in Entrepreneurship and New Business

BSB30320 - Certificate III in Legal Services

BSB30420 - Certificate III in Library and Information Services

BSB30719 - Certificate III in Work Health and Safety

BSB40120 - Certificate IV in Business

BSB40320 - Certificate IV in Entrepreneurship and New Business

BSB40420 - Certificate IV in Human Resource Management

BSB40520 - Certificate IV in Leadership and Management

BSB40620 - Certificate IV in Legal Services

BSB40720 - Certificate IV in Library and Information Services

BSB40820 - Certificate IV in Marketing and Communication

BSB40920 - Certificate IV in Project Management Practice

BSB41021 - Certificate IV in Aboriginal and Torres Strait Islander Governance

BSB41419 - Certificate IV in Work Health and Safety

BSB50120 - Diploma of Business

BSB50320 - Diploma of Human Resource Management

BSB50420 - Diploma of Leadership and Management

BSB50520 - Diploma of Library and Information Services

BSB50620 - Diploma of Marketing and Communication

BSB50720 - Diploma of Paralegal Services

BSB50820 - Diploma of Project Management

BSB50920 - Diploma of Quality Auditing

BSB51319 - Diploma of Work Health and Safety

BSB60220 - Advanced Diploma of Conveyancing

BSB60320 - Advanced Diploma of Human Resource Management

BSB60420 - Advanced Diploma of Leadership and Management

BSB60520 - Advanced Diploma of Marketing and Communication

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