Dealing with problems and difficult situations
Sometimes apprentices and trainees may encounter difficult situations, as will any employee. There may be issues involving alcohol or drugs, for example, or issues in the employee's personal life. Sometimes these issues may be the cause of difficulties at work such as poor attendance or poor performance, or problems with workmates.
There are often established ways to deal with these issues in workplaces and they should be considered in the same way as for other employees. If you are having issues with your apprentice or trainee that you haven't been able to resolve internally, you can contact the Apprenticeship Network Provider who conducted the sign up, or your Group Training Organisation (if you use this service). These organisations can help resolve any workplace issues and may be able to provide external support and mentoring.
The Registered Training Organisation (RTO) delivering the course work can assist with any off the job training support to keep your apprentice or trainee on track with their training.
If there are issues that can not be resolved using the above organisations, each State Training Authority has Apprenticeship Field Officers who can provide advice and support to you and your apprentice or trainee.
Some apprentices will have financial concerns, especially if they are living independently. The Australian Securities and Investments Commission (ASIC) has established a website called Money Smart that provides useful and understandable financial information for all Australians. It includes teaching resources designed for apprenticeship and traineeship teachers which may be useful.
For further information